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General questions

How do I get my files (audio/video) to you for transcribing?

You can courier the videos/audio to us, or you can use our secure website and use the create an account  tab to create yourself as a customer and fill out the form.   Once you fill the form out a verification email will be sent that you must click on in order to activate your account.  Then once you have created your username and password you can click the upload file(s) button  and sign in and using your sign in you created from the creating new account.  After you have signed in you will fill out the form filling out the information you want to include for our typists including due dates, approx. length of the file etc..  Once completed you will receive an automatic notification from us stating we have received your file and once the transcript is complete you will also be notified via email that your e-copy of your transcript is ready for you to download if so desired.

What does certified mean?

When a transcript is certified it means that your transcript will be proofread by a second person and we do also offer Authorized Court Transcriptionists to proofread your audio/video file.

What type of clients do you transcribe for?

We offer transcript services to Provincial Offences Court, Crown Attorney's Offices in both Halton and Peel for video and audio recordings, court transcripts, as well as numerous work for CBSA, Canadian Food Inspection Agency, Ministry of Education, as well as business meetings and focus groups for other various companies.

What do you have to ensure the file is kept confidential?

We have a dedicated server that houses our files for our clients and offer a secure sign in to upload and download files.  In addition all of your uploads are protected using StartSSL Technology.

How do I get my files once transcribed?

Files can be delivered electronically through download from our secure website, or you can receive them by hard copy, or you can have both delivery option.

What price do the transcripts cost?

Pricing depends on many variables, some things that affect the price of transcripts are the delivery of the transcript, what type of a template you want the transcript to be used, whether you want to pay by the page or by the minutes typed, along with other variables.  Please call for a quote so we can get you the best price available for your needs.

Who is typing our files?

Our typists all have years of experience transcribing, they pride themselves in their work and we assign transcripts to typists based on his/her area of expertise.  Our transcriptionists use high-tech transcription equipment and digital dictionary databases to ensure truthfulness and accuracy.

Ontario and Superior Court Transciption Orders

How do I place my order?

You can fax your order to 1-800-940-8218, or you can email your order to transcripts@vptranscription.com.
As well as you can fill out our on-line order form on our website at www.vptranscription.com.

What would be the cost of the transcript?

The cost of the transcript is governed by Ontario Regulation 587/91 under the Administration of Justice Act.
Please see the attached price list effective May 1, 2014.

Who will be typing my transcript?

Videoplus uses experienced authorized court transcriptionists who certify your transcripts.
Please visit our website www.vptranscription.com for a list of court authorized transcriptionists.

How will I get my transcript?

The transcript will be delivered to your office or home by courier, or arrangements can be made to pick up at one of our locations.  Electronic versions can be provided upon request as well.

What turnaround time can I expect on my transcripts?

Turnaround time can be as quick as 24 hours depending on your requirements.

What courthouses can you provide transcripts from?

Videoplus can provide French and English transcripts from any court in Ontario.

Does Videoplus provide any other video or audio recordings?

Yes Videoplus specializes in legal and general transcripts in French and English.  Digital files can be uploaded automatically to our website from your office or home.  Please see the attached price list for pricing.

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